Frequently Asked Questions

Orders are dispatched from our Kadıköy fulfillment store by cold-chain equipped couriers and arrive at your door in 30-45 minutes on average.

Minimum basket amount is 150 TL. Free delivery is available above designated order thresholds. The exact breakdown is clearly displayed on the cart page.

We currently deliver to Kadıköy and surrounding districts in Istanbul. Our delivery zone is actively expanding.

You can securely pay using all Visa, Mastercard, and Troy debit and credit cards with 3D Secure authentication via iyzico.

No. Your card details are never stored on our servers. Transactions are handled directly by iyzico under PCI-DSS Level 1 compliance.

To ensure fast and contactless deliveries, all payments are conducted digitally on the checkout page.

Weighted items are weighed precisely during order packing. A temporary authorization hold with a small tolerance margin is placed on your card. Upon final receipt generation, only the exact weighed price is charged and the difference is instantly released.

You can cancel your order before packing starts from your Orders page or by contacting our support team.

Under the Distance Contracts Regulation, perishable food has limited withdrawal rights. However, if any product does not meet quality standards upon delivery, you can instantly submit a photo and request a full refund.

Refunds are processed immediately. Depending on your bank, it appears within 1-3 business days for credit cards and 3-7 business days for debit cards.